Web hosting providers may or may not update your WordPress software for you (please check their policy), but web hosts will not update your plugins.
WordPress plugins are created by multiple authors, and are consistently updated to newer versions to comply with the latest version of WordPress, or to address security issues and bugs. It is not guaranteed that the mandated updates to WordPress will not break the website, nor that plugins will continue to function if not updated.
For this reason, having a trained web specialist on hand to monitor the website is necessary to update plugins, rollback plugins, replace plugins or even adjust the theme to continue optimal performance.
Cancellation of any monthly recurring service can occur at any time after your first one month (30 days) of service.
In order to cancel your recurring payment or change payment method, simply contact Apptez prior to your payment’s due date.
You are engaging Apptez, as an independent contractor to perform work as described in the package(s) or service(s) you have purchased. In the event access to your website is necessary, you hereby authorize Apptez access and “write permissions” to all directories and files of your account with any other third party hosting provider, as well as permission to install any necessary WordPress plugins for maintenance and security.
We provide a support ticket desk for quick turnaround and tracking of all support requests. You can submit all requests to email and we will reply within normal business hours.
Once a client of Apptez, you authorize Apptez to charge the payment method you submitted for all the invoices generated for the services rendered under this ongoing website care plan.
You acknowledge that you or your staff have access to independently edit or update web pages within the WordPress platform.
You also acknowledge that anyone other than you or your subcontractors who attempt to update the website and damage the design or impair the ability for the web pages to display or function properly, may result in time spent repairing the web pages in order to restore the website.
In this event, damages will be assessed at an hourly rate of $125 per hour with a one-hour minimum. Work to repair the website from third-party modifications is outside of the support time and scope of the ongoing website care plan.